Ea Help Message: "This issue isn't supported by advisors"
Currently attempting to open a case using EA Help to verify my identity but keep getting this reloaded page stating: "This issue isn't supported by advisors." I had a previous case opened roughly 2 weeks ago that was unable to verify. Is this the reason that message keeps showing up? I want to try again due to unsatisfactory effort on behalf of support team member Alternatively, is there an EA support email address available to assist me in verifying account? Ultimately, I want to join EA Play Pro, currently Game Pass Ultimate with access to EA Play on EA app for PC. Unbeknownst to me at the time of joining Ultimate 1 month ago, these two accounts were linked YEARS ago and I no longer have access to the email address I used when creating my EA account. I don't want to lose the progress I've made in the EA games I've play thus far Any help would be appreciatedIssue with PC Game Pass and EA Play
I have an active PC Game Pass subscription and my Microsoft account is linked to my EA account. However, the EA App does not show that I have EA Play, and the Xbox app says it cannot connect to the EA App. Could anyone explain why this is happening or how I can fix it? Any help would be appreciated.
Wrongful charges from EA.
Hi, While looking for something else in my bank statements, I noticed that every two months, I'm getting a ~35$ charge. I used to have a paid annual subscription, but that was in 2022 and I didn't renew it. It ended in April 2023. It would be difficult for me to believe that the charges I am seeing to be related to that subscription as those charges started Jan 21 2025, more than 2 years after the subscription ended. Then, I was charged on March 23rd 2025, May 22nd 2025, July 21th 2025, Sept. 19th 2025, Nov 18th 2025 and Jan 17th 2026. Those are all the same amount; $34.47. In all, that's almost $300 CAD with taxes and everything. These charges are all linked to the merchant "EA ELECTR" so, if there are others linked to a different name, I do not know. My EA account information shows the items charged. As it should, my account information do state that I am not subscribing to anything. In short, there should not be any charge to my account. Example of the charges attached below. I also attached the proof that my membership had expired too. I tried to contact support, but I hit a wall with the chat bot. It can't understand that I want an explanation on a charge that isn't linked to a game. Even asking to talk to a human, all it does it loop back to the start. This need to be fixed ASAP. If more info is needed, please ask and I'll try to answer as fast as possible. Thanks.
Can´t download games with EA play even though I have Xbox game pass
I currently have an xbox game pass pc subscription, where I should be able to get EA play, but when I try to download games it takes me to the EA app, but it only appears the options to buy the game or subscribe to EA play, even though I have the game pass and my Xbox account is properly linked to my EA account. My EA id is JMNRACER and I have already tried to unlink and then link the accounts again as well as signing out and then back in on both EA and Xbox.
FIXED EC:10607 & Error: 6 (unable to load cloud save or create a new save)
After troubleshooting for 3-4 hours while trying to play NFS Unbound after playing perfectly fine 4 months prior. I identified the root cause. In an effort to keep this Post straight to the point, I will go into more detail after explaining the solution. Solution: 1) Open File Explorer, right-click on your document folder 2) Click the "Location" tab 3) Verify the directory shown is accessible 4) Navigate to the folder, Right-click and make sure it is NOT Read-only or requires special permissions to write into. Ensure Admins have the ability to write/read the folder as well. 5) [If Installed] Open OneDrive, Go to Settings 6) and toggle off the backup for the documents folder. 7) Even if your One Drive was backing up a "document" folder in a non-C-Drive whenever it's set. It actually changes Windows 11's default location for "user\username\Documents" 8) Once the above steps are complete. EA Play should be able to write Saved Data again. Addressing the root issue behind EC: 10607 & EC: 6 Please reply with any questions, concerns, or suggestions.👍 And yes! Your Cloud Saves will be retrieved from EA and placed on your PC, provided you did not override them by signing in on another PC that did not have write issues. 🙌 [Details for those who care] The REAL problem & cause of both EC: 10607 & 6 (while in game) When you try to start a game and see --> EC: 10607 "Cloud save may be corrupted...please create a new save" - This could be the case, but it REALLY means "We attempted to download your cloud save and paste it in %USERPROFILE%\Documents\[Game name] folder AND then we read that location to confirm that the save data was INTACT, but discovered that it was NOT, so we are showing you this error as we believe OUR copy of YOUR cloud save must be corrupted." - Aka, your folder is either deleted, or permissions are not allowing the EA Play app to write to the directory. - This is commonly an issue after people upgrade to Windows 11, their pc or install new cloud management software. Why? Well, because typically people get new Storage devices, sometimes removing the original one, installing - Windows 11 could also rename the drive Letters, leading to a "misplacement" of the saves, or Cloud Storage management software like Google Drive or OneDrive could be manipulating your computer registry to point to an old location. My Personal Experience --> In my case, my original HDD failed, so I upgraded to Windows 11 & installed OneDrive. All over the course of 5 months. When the game landed on a Steam sale, I thought it was a great opportunity to secure a copy and play with friends. - But every time Steam would launch the EA APP, the EA App would forcefully try to read or write to my documents folder, crashing the game even after selecting the "create new Save" option. - EA Play UNLIKE Steam, ONLY saves to that variable Address, it does not care where the document folder is located, but is HARD-coded to save to what your OS considers to be the "document" folder, even if it's non-existent. In Conclusion EA did a poor job of providing clear error feedback to the user and completely misled them due to inadequate error checking & handling. Which led to so much confusion in the beginning. Not receiving access to a folder or seeing that the directory has ZERO files after "attempting a write" is very different from a file being written successfully to the local drive and then being corrupted...
