Help - EA play pass not recognised

Question

Hi, I am hopeless with software and could do with a bit of help.

I have a steam account and EA play, the subscription for EA play is due to expire the end of this month but when I log on to EA play it recognises the games I've already downloaded to play from EA play onto my PC but does recognise me as having a EA play account. when I go to a game available on the EA play account my only options are to purchase or subscribe to EA play.

any ideas of what the issue is and what I need to do.

Any help much appreciated.

adamant12321 · Answer

EDIT:play from EA play onto my PC but doesnt recognise me as having a EA play account.

ea_shepard · Answer

@adamant12321&nbsp;That sounds like the subscription is tied to a different account. So EA Play through the EA app is a separate subscription than EA Play in Steam.If your subscription was purchased through the EA app, you can only play it there, so you would need to verify where the sub was purchased first.

Log into EA.com, and make sure that your EA account is linked to the right Steam account.
Look under transactions and see if any receipts are for EA Play. if there are they are through the EA app not Steam.

Check your Steam transactions, and make sure you see one for EA Play.

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Help - EA play pass not recognised

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