Forum Discussion

john_bron_tron's avatar
john_bron_tron
2 years ago

"Hold up! You're double-subscribed"

Every time I open the EA app I get spammed with a popup about being double-subscribed and how I need to unsubscribe, I've already cancelled both subscriptions. https://gyazo.com/62966743d316d09290ec...
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hey there @john_bron_tron,

If you're seeing this pop-up after you've cancelled your membership, I'd recommend you get in contact with the live support team so they can review your account and billing details to be sure your membership has been fully cancelled- we aren't able to look into any membership details here on the forums with you since we don't have access to your account detials.

You can contact live support from the help site here so they can look into this with you and see what's causing this pop-up. 

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,438 PostsLatest Activity: 55 minutes ago