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NexsosQ's avatar
NexsosQ
4 years ago
Solved

How am I supposed to claim my EA play rewards on PS5? Apex charm

How am I supposed to claim my EA play on Ps5? Apex charm
console
  • EA_Illium's avatar
    EA_Illium
    4 years ago
    @NexsosQ If you have an active subscription on the appropriate platform, you should get your rewards once you log into the game.
SphinxAvoid031's avatar
SphinxAvoid031
4 years ago

But that isn’t happening, and I have actually missed out on many charmed because they never showed up in my account.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @SphinxAvoid031 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

 

Darko

 

  • BonBonBamBam's avatar
    BonBonBamBam
    4 years ago
    @EA_Darko Hi, we have spent HOURS on this. Last month I managed to get someone useful, eventually, called Jen. She finally realised that the account was fine and manually added this. Unfortunately there has been no response to our updated Facebook messages, emails and chat are simply USELESS and the rewards are supposed to be something to look forward too! Trying to work and look after my son who's recovering from a stem cell transplant and getting asked why not there...AGAIN! PLEASE help as this should not be an issue.

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