Forum Discussion

DarkstarRipklaw's avatar
3 years ago

How do I contact EA about my Account?

How do I contact EA about my Account?

Hey Guys, I'm trying to get in contact with anyone at EA that can help at this point. I pay for the Xbox Game Pass Ultimate, which gives me an EA Play membership, however I can't seem to connect it to my EA account, when I try to link the accounts I get the error in the attached file (EA.png). EA has a Support Chat and a Support Email route, both having the first step which asks for your first name, last name, email and which platform you are trying to get a hold of, which is fine as you would require all this to help find your account information, but you can't proceed unless you fill all fields with information and in the platform picklist there are no options and therefore I can't proceed with getting help.


At this point, what else can I do?

5 Replies

  • Not that I know, though if you see the attached image it says that it's linked to an EA account f1*****@disabled.ea.com which I believe is the issue because that is not my email, and the handle being @disabled.ea.com makes me think this is something else

  • In the end I got the solution to my problem, though I cannot stress enough how many hurdles and walls I hit before I finally got it. The URL you provided me is different from the one you find with a google search because of the /new, it took me to a completely different page from the common EAsupport page. This needs to be made as accessible as possible.

    Regardless, thanks for the help, I appreciate it

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,416 PostsLatest Activity: 2 hours ago