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AmirHussaini93's avatar
AmirHussaini93
Not applicable
5 years ago
Solved

How i want refund EA Play Pro?

Recently I subscribe EA Play on Steam and then I think want stop subscribe EA Play on Steam and proceed to EA Play Pro on Origin.

So I subscribe EA Play Pro on Origin and here issue come. 

I want stop subscribe EA Play on Steam and want use EA Play Pro on Origin alone but some games already bind with Steam and I can't install from Origin. (Steam still have membership and Origin new membership)

Do I need to pay EA Play on Steam and EA Play Pro on Origin? If situation like this, I willing keep maintain my EA Play subscription on Steam.

I kind of confuse features Pro with Steam because it's mixed up Steam EA Play and EA Play Pro Origin.

It's look redundant and problem with licensing.

I search on this forum about refund that mentioning "refunds under certain circumstances".

Is there any way for me to request a refund of EA Play Pro?

Because I'm broke if paying EA Play on Steam and EA Play Pro on Origin. 😞

  • Hey @AmirHussaini93 the best thing to do is to cancel your EA Play membership on Steam and then speak with one of our phone or chat support advisers who will be able to advise you further on how to get your games working on Origin. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

     

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @AmirHussaini93 the best thing to do is to cancel your EA Play membership on Steam and then speak with one of our phone or chat support advisers who will be able to advise you further on how to get your games working on Origin. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

     

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