Forum Discussion

2 years ago

Solved

How To Request A Refund For EA Play Subscription

Hello, my EA PLAY PRO subscription renewed itself for a year but I was subscribing montly before this happened I've no idea why it became yearly, I was thinking about to cancelling my subscription bu...

EA_Barry
2 years ago
@TT4571

EA Play memberships are not refundable.

There are some exceptions to this that allow us to offer refunds under certain circumstances.

For information on this and cancellation, see the following page:

https://help.ea.com/en/help/ea-play/manage-your-ea-play-membership/

Thanks.

EA_Barry

Community Manager

2 years ago

@TT4571

EA Play memberships are not refundable.

There are some exceptions to this that allow us to offer refunds under certain circumstances.

For information on this and cancellation, see the following page:

https://help.ea.com/en/help/ea-play/manage-your-ea-play-membership/

Thanks.

TT4571

2 years ago

@EA_Barry

Yes, I've seen that you guys replied like this to many people and it is just not helping at all. I've cancelled my montly subscription to Ea Play Pro then you guys renewed it as yearly subscription without my knowledge. This is what I am trying to tell you people. I did not want to subscribe that's why I'm asking for a refund and I think this is pretty exeptional because I did not do anything wrong.