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AJordan3437's avatar
AJordan3437
2 years ago
Solved

I have xbox game pass ultimate, but on my pc, EA Play is not showing active

Product: EA Desktop Platform: PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
pc
  • EA_Pythia's avatar
    EA_Pythia
    2 years ago

    Hi @AJordan3437,

    could you please contact EA Support? They have access to your account and can tell you if the connection between the two is correct. From what you're saying, it really sounds like something is not working with the connection between the two accounts.

EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
2 years ago

Hello @AJordan3437,

please ensure that your EA Account is linked to the correct Xbox account. You can check this here:

https://myaccount.ea.com/cp-ui/connectaccounts/index

You can also ensure that you're logged into the right EA account by logging into the EA app with the credentials of the Xbox account that you have the Game Pass on. 

  • AJordan3437's avatar
    AJordan3437
    2 years ago
    @EA_Pythia
    I have checked several times to make sure that it is the correct one. And still when I tried to play sims 3 on my pc it said to pay for EA play at 4.99 a month
    • EA_Pythia's avatar
      EA_Pythia
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi @AJordan3437,

      could you please contact EA Support? They have access to your account and can tell you if the connection between the two is correct. From what you're saying, it really sounds like something is not working with the connection between the two accounts.

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