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MateiGhema's avatar
MateiGhema
11 months ago

Incorrect Pricing in EA Play/Play Pro Renewal Emails

Hello On 8th August 2024 I received the following email from EA, one month before my renewal: "Thanks for continuing to be a part of EA Play. Your annual membership plan will automatically rene...
pc
MateiGhema's avatar
MateiGhema
11 months ago

I did contact EA Help and opened Case #188880072.

After a chat with an advisor, he said that cannot do anything and instructed me to write in the forum:

"I've discussed your case with the concerned team of ours and made them understand the situation and this is something that we need to document and shared a feedback and if possible report the issue as well."

"I would also suggest to report this as bug on EA forum from your end, so that this issue is highlighted on priority https://answers.ea.com/t5/Answer-HQ-English/ct-p/AHQ-English"

"However, since we do not have any utility to make any instant changes or grant refund regarding this case which is why I request you to report it on that forum so that the case will be highlighted to the team."

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Could you please attach a screenshot of the email from EA Play showing the prices if possible? Please hide any personal information from the email before posting. 

    Thanks, 

    • MateiGhema's avatar
      MateiGhema
      11 months ago

      Here it is!

      Thanks

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        11 months ago

        Thank you for sharing the screenshot! I will send you a DM with some further instructions. Please check your Inbox here on AHQ. You can find that by clicking on your profile picture and selecting Inbox.

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