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kalen_shadow's avatar
5 years ago
Solved

It says my account is linked but it isn't

it says my xbox account is aldready linked to my ea account but it doesn't show in the linked accounts and I can't use it to download ea games from xbox game pass for pc. I do all the steps but it says my account is already linked to an xbox account (which is the same nametag as mine) but when I use the xbox game pass application to try and download a game it redirects me to the ea desktop app saying I need to become a member or buy the game

  • Hey @kalen_shadow, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @kalen_shadow, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

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