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murdocklawless's avatar
murdocklawless
3 years ago
Solved

I've a EA Play but EA app still saying me to buy it?

I bought one year EA Play from Steam. EA Application doesn't see my one year EA Play subscription? is this because I bought it from steam?
pc
  • EA_QueenBee's avatar
    EA_QueenBee
    3 years ago
    Hey @murdocklawless,

    If you're trying to use your EA Play subscription on the app, then as you said, it won't work because you bought it through Steam. EA Play for Steam and the app are considered to be two distinct subscriptions, and as such they don't carry over between platforms. If you want to make use of EA Play on the EA app, you'll need to subscribe there as well.
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @murdocklawless,

If you're trying to use your EA Play subscription on the app, then as you said, it won't work because you bought it through Steam. EA Play for Steam and the app are considered to be two distinct subscriptions, and as such they don't carry over between platforms. If you want to make use of EA Play on the EA app, you'll need to subscribe there as well.
Beaz38's avatar
Beaz38
3 years ago

And this is why I will be requesting a Refund. That is very Bad and it is not stated anywhere that this is the case. I bought it on PS5 and am having the same issue

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Beaz38,

    I don't have access to a PlayStation so I can't check there, but I can confirm that on both Steam and our website it does clearly state that when you purchase an EA Play subscription you only get it for the one platform.

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