trying to join EA play, will not accept my debit card keeps telling me prepaid cards not accepted, its not a prepaid card its a mastercard debit card

Hey @Nejaa_H_thefirst Can you try the following steps first to see if this continues after? Run the System File Checker tool then Check for Windows and GPU updates Disable Origin in-game overlay and any other running overlays Repair via the Origin client Clear Origin Cache Ensure another Anti-cheat is not running or that any Anti-virus is not interfering.

joining EA PLAY WITH A DEBIT CARD

5 Replies

EA_Illium
EA Staff (Retired)
4 years ago
Hey @Nejaa_H_thefirst Can you try reaching out to your banking provider to see if there may be issues when the charge is attempted? If not I would recommend reaching out to our support to see if they can provide additional information.

EA Help website - Live Support (Phone, Chat, Email)

Twitter - Select the message icon to get assistance
Nejaa_H_thefirs
4 years ago
i got this figured out all by my lonesome, have a different problem now, with squadrons not launching past the anti cheat screen/box
EA_Illium
EA Staff (Retired)
4 years ago
@Nejaa_H_thefirst Does it simply hang or error out when launching?
Nejaa_H_thefirs
4 years ago
it launches easy anti cheat, blue bar fills up, stays like that for a minute, then dumps me back to the origins box, game never even launches. had this issue since some time in 2021, figured you people might have gotten around to fixing it by now, but nope, some guy named payal in ea help chat today got so flustered from it he sent me to a page designed for the old republic launcher issues
EA_Illium
EA Staff (Retired)
4 years ago
Hey @Nejaa_H_thefirst Can you try the following steps first to see if this continues after?

Run the System File Checker tool then Check for Windows and GPU updates

Disable Origin in-game overlay and any other running overlays

Repair via the Origin client

Clear Origin Cache

Ensure another Anti-cheat is not running or that any Anti-virus is not interfering.

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joining EA PLAY WITH A DEBIT CARD

5 Replies

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