Hi Darko.
Initially, it was through steam butnon this occasion I was trying to resub through the ea play app on laptop. So not really a re-sub, but technically a completely new sub. The idea behind this was there seems to be twice as many games available to ea play members through the app than there is on steam.
The issue here is that I can't see anywhere on the ea play app or my EA account that says I'm subbed - it just keeps asking me to join up instead
Community ManagerHey @ReconButty if you check your purchase history do you see confirmation of the membership?
Could it be pending still for example?
Darko
Hi Darko.
Apologies for the delay - long day at work.
So, the ea website says I haven't purchased anything since 2008, steam purchases has no history linked to ea since 31st march 2022, and I can't seem to find anything in ea play app regarding recent purchases but I have very clearly paid £19.99 for something. Just no receipt and nothing in recent payments. Very infuriating!
Community ManagerHey @ReconButty it's most likely the case that you have multiple EA accounts and are logged into a secondary account. The best thing to do is log out of your EA account and then on the sign-in page hit forgot password and enter any email accounts that you may have. If there is an account linked to that email then you will receive an email prompting you to reset your password.
Darko
Hi,
i am the same. i have purchased EA Play through Steam, yet this is not showing as active on my EA App.
i have logged back in many times and its still not showing even though each month, my subscription fee is being taken out by bank account.
Please help me.
