Hi @Acruz48
We are unable to assist with missing items on Answers HQ, I would recommend sharing your purchase information for the EA Play subscription to see if they can look into any missing content further.
Hello!
I am also missing Apex charms from EA play and just got hung up on by a representative...
I was restrained and completely respectful and patient with the language barrier with this employee.
I have done multiple cases regarding my missing charms since I purchased my annual subscription to EA play on September 10th to get the August weapon charm. I have not received any charm for August, September and now October. I spoke to the representative for an hour providing him all the information required and constantly told me how quick and helpful I was being.
He told me he was able to give me the charm for September (which is not in my inventory) and said he cannot give me August because I was quote "too late"? He insisted I asked for help too late so now he cannot give me the weapon charm for August, even though I purchased the content in time. He gave me an arbitrary timeline of 1 week to call and ask for help before the content was gone forever apparently.
He did not grant me October, and the month is almost over for the weapon charm and I know there is something wrong with the system not providing me the charm so he said he wants me to call every time this happens within a week? He said he cannot give me the charm because the month is not over but I have been an EA play subscriber and I would get the in game content immediately it releases so I know for a fact I won't get something this month as well.
I asked him for a refund for my subscription and he told me I was too late to ask for that too! I asked to speak to the manager and he said the manager said the same thing and I could not speak to him. He continued to talk over me and said "I am repeating myself so have a good day" and I said "please don't hang up on me sir", and proceeded to end the line.
I am absolutely STUNNED at this type of customer service. I have never been hung up on before by a representative and the whole process made me paranoid about it being a scam call because of how unprofessional it all sounded.
I am legit worried and changed all my passwords because it was so bad I really do not think that guy could have been from EA.
So in all, I purchased an annual subscription of EA play. Have received no content that was advertised from it, will not receive content from it, and have spent an hour on the phone not to mention the time it is taking to writing this in which I never do, and all of the time it has taken me to fill out the case forms. And also was denied a refund...
I really am not sure how I could have gone about avoiding this at all I purchased a subscription and thought that would be the end of it and now I have to go through all of this while also losing my money.. why?
I looked at the terms and agreement for EA play and it says nothing about any of this being a part of the agreement.
I am extremely upset and I am hoping I can get a call back on this from an EA manager of some sort to work this out.
I will continue to try other forums to see if I have any luck.
