Forum Discussion

68qmawrp3ama's avatar
68qmawrp3ama
3 years ago
Solved

Multiple 1.00 charges

I tried to buy Sims dogs and cats, but kept saying it was unable to confirm my card? Then charged me a dollar five times ! 
pc
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @68qmawrp3ama 

    The 1.00 charges are authorizations that will drop off. They weren't actually drawn from your account. That message means there is an issue with confirming the purchase though. Try contacting the issuer of the card to see if they are noticing anything that would prevent the transactions from going through. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @68qmawrp3ama 

The 1.00 charges are authorizations that will drop off. They weren't actually drawn from your account. That message means there is an issue with confirming the purchase though. Try contacting the issuer of the card to see if they are noticing anything that would prevent the transactions from going through. Thanks!

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,427 PostsLatest Activity: 2 months ago