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adossann's avatar
adossann
3 years ago

My EA Play account has been hacked

Hello, recently my EA Play and PSN accounts were compromised. After realizing it, I was able to regain my accounts by adding two-factor authentication. However, I am encountering an error when trying to link my PSN account with my EA Play account. I am receiving a notification saying that this account is already linked to an email address, but the email address displayed on the screen does not belong to me.

Please help.


console

1 Reply

  • SC3E101's avatar
    SC3E101
    Rising Ace
    3 years ago

    @adossann  You should contact an EA advisor about this issue using the link down below.

    Select EA app, select manage my account, select hacked account, and finally select contact option.

    The person who hacked your accounts most likely have unlinked your psn account and linked it to their email somehow.

    Reply if you need more help.

    https://help.ea.com/en/contact-us/new/

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