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7900acace9853e5's avatar
7900acace9853e5
3 years ago
Solved

My EA play account isn't recognized

Hi,  I have an EA Play membership valid for one more year, however when trying to use EA Play on a new computer it always ask me to buy a new membership although I am already logged in my EA portal....
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey there @7900acace9853e5d,

    Your EA Play membership would be available on any device you log into, it's not tied to one specific computer- if you're not seeing your membership available on another device, it sounds like you're logging in on that other computer with the wrong login details.

    Please verify that you're logging in using the same email/EA ID that your membership has been purchased on. You can check this by looking over your account's Order History. If you're not seeing any purchase history for your EA Play membership, that means you're logging in with the incorrect details. 

    If you need help locating the correct login details, that's something the live support team can look into with you- here on AHQ, we don't have access to your specific account details to investigate this. You can contact live support from the help site here, or you can reach out via Twitter or Facebook as well if you prefer. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hey there @7900acace9853e5d,

Your EA Play membership would be available on any device you log into, it's not tied to one specific computer- if you're not seeing your membership available on another device, it sounds like you're logging in on that other computer with the wrong login details.

Please verify that you're logging in using the same email/EA ID that your membership has been purchased on. You can check this by looking over your account's Order History. If you're not seeing any purchase history for your EA Play membership, that means you're logging in with the incorrect details. 

If you need help locating the correct login details, that's something the live support team can look into with you- here on AHQ, we don't have access to your specific account details to investigate this. You can contact live support from the help site here, or you can reach out via Twitter or Facebook as well if you prefer. 

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