Need help with EA Play renewal
I'm having a major problem with my ea play annual membership renewal. My funding source is Pay Pal and when I was on Pay Pal cancelling a different automatic payment I apparently canceled EA by accident. I have since rectified this problem on Pay Pal but can't find any way to let EA know they need to try it again. So as of now my status shows as inactive or cancelled. I'm really hoping someone from EA monitors these threads and can help me correct this problem. By the way, this system is very very frustrating and extra hard to figure out at my age (70 years old). If it were possible to talk to someone in support via the phone this would only have taken a few minutes to correct. Please help! Brian
Hi Brian,
I'm sorry to hear you're having problems with your EA Play Subscription. Please note that we're unable to make account changes or assist with billing issues here at AHQ. For assistance with that, please contact EA Help Support via chat or email.
SpoilerHow to chat with EA Help- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
Let us know if you have any further questions,
