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GhostofFishtown's avatar
GhostofFishtown
Seasoned Newcomer
9 months ago
Solved

Payment method error, unable to verify, with every payment method I try.

When trying to pay using Paypal, and both of my debit cards.  Paypal using one of the same debit cards.  They are all fine and my information is correct.  I'm trying to purchase Jedi: Survivor during...
  • EA_Solaire's avatar
    9 months ago

    Heya GhostofFishtown​ 

    Please try the following steps to clear up this error:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here

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