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landonorris6789's avatar
landonorris6789
Seasoned Newcomer
7 months ago

PC Game Pass not working via EA app, it just says something went wrong

I have tried EA App Recovery, reinstalling EA app, restarting the laptop, signing out and back in on Xbox app and pretty much everything I can think of!  Whenever I click on an EA game on Xbox app, i...
pc
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
7 months ago

@landonorris6789 Hey there!

Just following up to see how things are going. Are you still running into any issues? Let us know if you need any assistance.

Thanks!

  • landonorris6789's avatar
    landonorris6789
    Seasoned Newcomer
    7 months ago

    Hi, no still no look unfortunately.  I don't know why but the Microsoft Game Pass is not linking with EA Play?

  • landonorris6789's avatar
    landonorris6789
    Seasoned Newcomer
    7 months ago
    @EA_Shepard Please can you advise on what I can do to link my EA Play and Game Pass accounts?
    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      7 months ago

      @landonorris6789 See if the following helps with this one!

      First, log into your EA Account, and make sure the right Xbox Gamertag is linked to the right EA account.

      • Close the EA app.
      • Navigate to the Xbox app.
      • Go to settings (click your name in the top left corner)
      • Select "extensions."
      • Disable the extension for the EA App 
      • Locate the game you want to download on the Xbox app
      • You'll notice that the install selection has now gone away and been replaced by an option asking you to "enable extension." 
      • Enable the EA app extension
      • The Xbox app should then launch the EA app automatically
      • Once you see the EA app open, you should now be allowed to select an SSD/HDD to install the game
      • landonorris6789's avatar
        landonorris6789
        Seasoned Newcomer
        7 months ago

        @EA_Shepard Thanks for your message. 

        I have followed all of the instructions but unfortunately still the same.  It looks as though the correct Xbox Game Pass account is linked, which you can see in the screenshot attached. 

        When trying to go onto EA app however, it still does not show any games, and when clicking on Install a game via the Xbox app, it goes to the EA app but then just loads a 404 not working page. 

        As well as disabling and re-enabling the extension, I have also tried repairing the EA app, and also reinstalling but still this is not working. 

        Anything else I can try? 

        I have also attached an email from Microsoft confirming the issue.

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