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Wings12312's avatar
Wings12312
2 years ago
Solved

Problem for over a year with EA Play locking a game behind it. (That I Bought.)

I've brought this up in topics before. But this just takes the biscuit on how... annoying this has been. So. I pre-ordered Jedi Survivor with a DISCOUNT, from EA Play. Not adding the game from the Li...
pc
  • EA_cuervo's avatar
    EA_cuervo
    2 years ago

    Hey there,

    It seems that someone will need to take a look at your account to review this for you. Once your EA Play expires, if you get locked out of your game once again, please contact EA Help Support as they should be able to check your account and help you with that.  

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
12 months ago

I'm sorry to hear you're having issues contacting EA Help Support. 

If you're not getting the chat option when trying to contact support, can you please try: 

  1. Go to: https://help.ea.com/en/help-home/
  2. Select the game you need assistance with or EA App
  3. Select "I want to update my EA Account information" 
  4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps! 

Wings12312's avatar
Wings12312
12 months ago

@EA_cuervo I'd really love to, but I either get redirected to creating a case (which gets closed not long after.) or the chat option won't open...

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