Solved
problem with play pro upgrade
I want to upgrade from play to play pro, but it doesn't work. I tried it yesterday, also today but still same problem, can you help me?
Hello @Sh4d0wr00tCZ
If you're still running into this error, let's try the following steps:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
