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tmase83's avatar
tmase83
5 years ago
Solved

EA account linking to a new Xbox Account

Hi, I have an EA account, have had so for years. I have a reasonable amount of paid content on it, 20+ titles. I also have an Xbox Game Pass for PC subscription and have been eagerly awaiting acc...
console
  • AssassinXDAhmed's avatar
    AssassinXDAhmed
    4 years ago

    I had the same issue today, I had a live chat with EA Help Agent and he told me to unlink my old account link your new account.

    I tried to convince him that I can't link another account to this account due to EA terms but he insisted to do it. I unlinked my old account and I told him what I should do next.

    He told me wait and I waited. after literally one minute he told me to try to link my new account and it magically LINKED. I wanted to thank him but he closed the case and marked it as "Fixed". His name is Ajay M.

MediocreNoblema's avatar
MediocreNoblema
2 years ago

Somehow I've reached some support flow that prompet me to chat or send an email. I've set the country to United States in the bottom bar in EA Help, then used a VPN to have a US IP. Go to this URL https://help.ea.com/en/help-contact-us/?product=ea-account&platform=pc&topic=transfer-content-account&category=manage-my-account&subcategory=transfer-between-accounts and you'll find the option at the bottom.

Now I've got an active case, except the chat never popped out. Really. And the case got updated with the following informations

CASE SUMMARY
Link new Xbox account
Updated October 19, 2023 at 05:16am

Case #157492591

Status: In Progress

Product: EA Account / Platform: PC / Category: Manage my account

And there's even a chat transcript but THERE IS NO CHAT!

Chat Started: Wednesday, October 18, 2023, 23:45:17 (+0530)
Chat Origin: EN_CH_T1_AB
Agent Iqra i
( 1m 37s ) Iqra: Thank you for contacting EA HELP, my name is Iqra, may I start with your first name please?
tmase83's avatar
tmase83
2 years ago

You wouldn't have a pop up blocker or ad blocker that is preventing the chat window opening. Perhaps try a different browser? 

  • MediocreNoblema's avatar
    MediocreNoblema
    2 years ago

    Yeah I've tried cleaning the cache, different browser, adblocks disabled and so on. Now I've tried with the "Send us an email" option and hopefully someone will answer.

  • tmase83's avatar
    tmase83
    2 years ago

    Do keep us informed if you have any success and we can update the posted solution. 

    Mods, any input from you guys would be appreciated. 

  • MediocreNoblema's avatar
    MediocreNoblema
    2 years ago

    It's been a week of back and forth email, every time I receive an email from the Customer Support I try to reply through my inbox (as I'm not given any other option) and the next day I receive an other email which looks like the begin of the whole process again. As of now, I went from 0 to 5 open cases and nobody still solved my issue. Anyone has tried it?

    All the emails follow this script:

    	
Hello ******,

Thank you for contacting EA Help, my name is Diksha , and I hope you're doing well.
I apologies for the inconvenience you have faced please rest assured I will try my best to provide you the resolution here. I'll be following upon your case. Please share the following details so we can help you further: -Email address of the EA Account -Do you have access to the email address? -Platform used to access the game (PC, Xbox, PS) -Username (EA ID, Xbox gamer tag, PSN ID) -Error message if received on screen We will be waiting for your response. Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com. Thank you once again for contacting EA help.
Regards Diksha EA Help	
Still need help? You can reach us on help.ea.com .

Diksha K.
EA Help

    The name of the operator also changes on every email. Who knows, maybe at some nth email they'll finally fix the issue...

  • MediocreNoblema's avatar
    MediocreNoblema
    2 years ago

    Oh my god we finally got it. On the page I linked earlier, select the "chat with us" button, now hopefully you get on a page telling you to wait and/or manage your other cases. DON'T LEAVE THAT PAGE. Just wait there and after a while the chat will finally pop open and the operator is really quick to solve your issue. Here's is the chat transcript for reference:

    Chat Started: Sunday, October 22, 2023, 23:03:03 (+0530)
Agent Sunita K
( 2s ) Sunita: Thank you for contacting EA HELP, my name is Sunita, may I start with your first name please?
( 7s ) Francesco: Francesco
( 45s ) Sunita: Hello Francesco, I am truly delighted to meet you. Hope you are having an amazing day. How may I serve you today?
( 1m 10s ) Francesco: Hi and thanks for your help. I'm trying to link my new Xbox account to my EA account.
( 1m 42s ) Francesco: But 10 years ago apparently I've linked a different account, so now I can't use my new account on this EA profile.
( 2m 5s ) Francesco: Is there a way to just unlock this? I've already unlink my old account.
( 2m 15s ) Sunita: Alright, it seems you need help in linking Xbox, am I correct?
( 2m 19s ) Francesco: Yes
( 3m 21s ) Sunita: Alright, I will help you in linking Xbox. May I know the email linked to the account?
( 3m 49s ) Francesco: To the xbox account? *******@*****.***
( 4m 32s ) Sunita: Thanks, may I know reason of linking new Xbox please?
( 5m 3s ) Francesco: Because is my new account and is linked to my Windows account. I've bought content on it.
( 6m 7s ) Sunita: Okay may I know the reason of unlinking old one?
( 6m 30s ) Francesco: I don't access to it anymore
( 6m 41s ) Sunita: Alright. I can help you in linking another Xbox to this account as one time, it should not be linked to any other EA Account sounds good?
( 6m 48s ) Francesco: Yes
( 7m 16s ) Sunita: Please do check it has been added, you can link the account by referring this link, apart from this anything else, I may help you with? https://help.ea.com/help/account/link-your-console-accounts/#how-to
( 9m 8s ) Francesco: Oh my god it worked, thanks a lot!
Chat Ended by: Visitor
Chat Duration: 9m 15s

    Only note, I was on a US VPN using a fresh new installation of Firefox. It may actually work without all this setup, but anyway I just did it this way.

  • ohthatsrhad's avatar
    ohthatsrhad
    2 years ago

    I can confirm this. I've just done the same thing and managed to link my new account!

  • N1nsoka's avatar
    N1nsoka
    Rising Newcomer
    2 years ago
    @ohthatsrhad same here, quick process which is a relief

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