Re: EA play - Xbox Gamepass issues

@EA_Jason The password reset works. I click the button and receive the email. But regardless of how many times I do it, EA wants me to reset the password.

I only have a single email address which I use for both my EA and Xbox accounts.

I have never deleted any account that I know of, and when I talked to support, they suggested the account doesn't exist anymore, but this isn't possible as I everything functions fine on both accounts individually. I just can't connect them on EA's end.

Did they tell you which account doesn't exist anymore? Is it the EA account or the Xbox account?

It could be that your Xbox account is already linked to another EA account, but that account has been disabled or deleted. It would mean that you cannot link your Xbox account to another EA account. 

Unfortunately that's not something that we can help with on the forums, so I can only suggest reaching out to the support team for more info. If the EA account was deleted and it is not possible to retrieve the account, then please leave a message in this topic:

https://answers.ea.com/t5/EA-General-Questions/Gamertag-Linked-to-Deleted-EA-Account/td-p/7829434