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EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

Re: EA play - Xbox Gamepass issues

Hey @SimonSeterbo,

When you get to see that you need to reset your password, it could be that there's something up with the EA account. 

Normally speaking a simple password reset would fix this for you, but if you don't know what the e-mail address linked to the EA account is or when the account has been deleted, then things get a little tricky. 

Did you at some point delete an EA account? What did our support team say when you contacted them? Could you try logging in to origin.com using a different e-mail address or using a username?

4 Replies

  • @EA_Jason The password reset works. I click the button and receive the email. But regardless of how many times I do it, EA wants me to reset the password.

    I only have a single email address which I use for both my EA and Xbox accounts.

    I have never deleted any account that I know of, and when I talked to support, they suggested the account doesn't exist anymore, but this isn't possible as I everything functions fine on both accounts individually. I just can't connect them on EA's end.

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Did they tell you which account doesn't exist anymore? Is it the EA account or the Xbox account?

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    It could be that your Xbox account is already linked to another EA account, but that account has been disabled or deleted. It would mean that you cannot link your Xbox account to another EA account. 

    Unfortunately that's not something that we can help with on the forums, so I can only suggest reaching out to the support team for more info. If the EA account was deleted and it is not possible to retrieve the account, then please leave a message in this topic:

    https://answers.ea.com/t5/EA-General-Questions/Gamertag-Linked-to-Deleted-EA-Account/td-p/7829434

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