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Re: EA Play Pro Subscription Renewal Issue in Turkey Region

Hello,

I have EA Play Pro Subscription and it will be renewed in 21 August automatically but I have confusion price of the renewal. In April, EA Play currency has been changed from TL to Dollar in Turkey. Normally, EA Play Annual Price is 119,99 Dollar and it equals 4000 TL approximately.

When I check the my EA Play account, I see that my subscription will be renewed for 119,99 Dollars (4000 TL approximately) but I taken e-mail from EA and they stated that my subscription will be renewed for 999 TL (EA Play Pro Price before April). Which one is true, how much will I pay for renewal?

17 Replies

  • 1105Cats's avatar
    1105Cats
    2 years ago
    @sarilacicubuklu Hello, I hope I can help you somewhat resolve your issue!

    NOTE : I don't work for EA. I'm a passionate gamer who enjoys helping people fix their games, but obviously, I can only give advice as best as I can, so no solution I provide is 100% guaranteed to work 🙂

    Was the email you received from EA an official email and not a scam? Please can you confirm this for me 🙂

    The most recent amount you paid is most likely what will be renewed this time around. However, it's not 100% accurate.

    Hope this helps xx 🙂
  • JmShehabi87's avatar
    JmShehabi87
    2 years ago

    I'm talking right now to the agent and he told me the same thing it will be 999.99 + tax

    My account in the renewal section shows the same thing

    I ask him about the 199.9 dollar price and he told me I can't see this information but it won't be 4000 TL

    But he advice me to put more money that 999.99 TL in my card

    My renewal date is 22/8/2024

  • Jesse165's avatar
    Jesse165
    Seasoned Ace
    2 years ago
    @JmShehabi87 This is actually good banking advice in general. It is always better to have more in your account than what any sort of renewals for anything would be.

    Having said that a full year of EA Play Pro now does cost $119.99 here in the US so I would assume that is what the renewal price would be. Right now that is equivalent to exactly 4,074.91 Turkish lira as of this moment.

    Since I don't work at EA I can't say whether or not your price is changing from what it was before but I would say it's better to be cautious and assume that it will be this price unless told otherwise directly from EA themselves.

    Turkish translation of what I just said:

    Bu aslında genel olarak iyi bir bankacılık tavsiyesidir. Hesabınızda herhangi bir şey için herhangi bir yenilemenin olacağından daha fazlasının olması her zaman daha iyidir.

    EA Play Pro'nun tam bir yılının ABD'de şu anda 119,99 dolara mal olduğunu söylemiştim, bu yüzden yenileme fiyatının bu olacağını varsayıyorum. Şu anda bu tam olarak 4.074,91 Türk lirasına denk geliyor.

    EA'da çalışmadığım için fiyatınızın eskisine göre değişip değişmediğini söyleyemem ancak dikkatli olmanın ve doğrudan EA tarafından aksi söylenmediği sürece bu fiyat olacağını varsaymanın daha iyi olacağını söyleyebilirim.
  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello everyone,

    the prices in Turkey for EA Play memberships were changed to align with recent pricing changes on Steam so that we can keep our pricing the same across all platforms. Due to that the price has changed and if you are resubscribing, you will be charged with the new price. 

  • But what if I'm not resubscribing, but only get a new year of my old subsription?

  • 08nalbant's avatar
    08nalbant
    Rising Novice
    2 years ago

    Hello,

    My EA Play Pro (yearly) membership will expire in one month, but today I received an email from EA.

    Below is the email:

    "Hi 08nalbant,

    Thanks for continuing to be a part of EA Play. Your annual membership plan will automatically renew for TL999.99 on 9/29/24 and will continue to do so every 12 months. You can turn off your automatic renewal at any time before 9/29/24 by logging into your EA Account. If you'd like further information, please visit Ea"

    However, Turkey has recently switched from TL pricing to USD pricing, and the annual EA Play Pro subscription fee is now $120.

    According to the email I received, the amount I am required to pay is listed as 999 TL, which is approximately $30. Is there any mistake here, or am I benefiting from the old price because I am a previous subscriber?

  • Dear Community Manager,

    We are not trying to learn why the pricing in Turkey changed from Turkish Liras to USD. All the members here are trying to ask that we are already have EA Play Pro annual memberships and we have received an e-mail about the price of the "RENEWAL" of our membership will be 999.99 Turkish Liras. And we want to make sure that is this price correct or is there a mistake about it. Because, contrary to the e-mail sent to us stating that the renewal price will be 999.99 Turkish Liras, if a payment of 129.99 dollars is received from our bank account on the renewal date, this will do nothing but victimize these members. We are waiting for a clear answer about this.

    Best Regards

  • Everybody renewed 999.99 

    I missed this renew rate cuz of payment issue

    I want to take back my 999 tl renew rights

    What will happen to me me?

  • My all friendw renewed it with 999.99 tl prices but because of two times payment issue I cannor pay that amount. 

    Why people renewed with that price and why I lost my chanse to renew it with that price??

    Will you charge them extra??? No

    I do not wanna lose my old price renew rights because of you couldnt take my money

  • tmrt91's avatar
    tmrt91
    11 months ago

    @sarilacicubuklu wrote:
    @furkisdemiroren1032 lira çekti, EA Play Pro devam ediyor.


    how much time after the inital time they charged you for that amount? Its been a week for me still nothing from EA side. I have updated my payment method and still waiting them to charge me the same amount as yours.

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