Forum Discussion

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: EA PLAY PRO

Hi there @Tezer16 

Please try the following to clear this error up:

  • Use a different payment method
  • Make sure your billing details in the EA app match the billing details for your card
  • Remove and re-add your payment method from your account
  • Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.

2 Replies

  • Tezer16's avatar
    Tezer16
    2 years ago

    I don't have any other payment methods. I checked them for 17 times. I can't even add a payment method to my account. The location is also matches.

  • lysrgicvenom's avatar
    lysrgicvenom
    2 years ago

    This is just stupid at this moment. Ive seen so many others are having the same problem and it happened to me too today. EA and their stupid app has always been a problem. We cant even make a simple renewal for the EA Play without the app itself being stupid and not causing problem. This is just really frustrating. And yes, ive checked my payment details again and again. The user cant be that stupid for punching wrong details about themselves over and over again. Your EA App is just poorly made and stupid in general. 

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,409 PostsLatest Activity: 3 hours ago