Community ManagerEA Play memberships are not refundable. There are some exceptions to this that allow us to offer refunds under certain circumstances.
https://help.ea.com/en/help/ea-play/manage-your-ea-play-membership/
Thanks.
This is not a valid answer to the question.
You need to list the circumstances of course and if you fullfill these circumstances you need to provide the exact steps regarding how to proceed.
For example - I want to cancel my annual subscription that just renewed itself automatically and i want a refund. I live in Sweden and under swedish law we are entitled to this.
How do i proceed?
Dude, these live supports are the worst. They don't solve anything, can't help with anything, and don't understand what they're doing. No one knows what they're for; they seem like low-intelligence AI. I had the same problem: my EA Play subscription was auto-renewing for 9 months even though I had canceled it, and I only found out this month. I created a refund request, and they just told me my refund request was declined because I hadn't played any games. I wasn't even aware of this and was told to wait. I've been waiting for a week now, and they’re saying I can't create a refund request and my request won't be approved in this situation. So why have you been making me wait for a week? I've spoken with 3 people; two said this would happen, and the last one said it couldn't be done. I seriously don’t understand anything.
How did you raise a refund request? I'm getting double charged for my EA yearly plan although I use the same email address and linked my steam account with the same email. I just can't figure a way to speak to someone or how to raise a refund request. Please someone help me.
