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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Re: Linking XBox Game Pass to *existing* EA account on PC

Hi @IPlayGamesOnPC Apologies for the confusion, unless there was an issue with the existing account, I'm not sure why you would have needed a new one. Once you launched the Xbox app and tried to access an EA game it should have switched over to the EA Desktop app for you to sign into. 

Unfortunately, we are unable to make changes to accounts on AHQ, you will need to reach out to an advisor for them to look at your accounts and see what options are available to get your Xbox/game pass account tied to the correct EA Account. 

  • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
  • Twitter - Select the message icon to get assistance   
  • Facebook - You can select the 'send message' option on the accounts home page  

Thanks!

1 Reply

  • IPlayGamesOnPC's avatar
    IPlayGamesOnPC
    4 years ago

    My EA account was already linked to an old xbox live account (which I don't have access to), so I went to support - as instructed - to change the link to the xbox account I have game pass. The support rep - Somu - gave me instructions that created a new EA account. When I told him that's not what I wanted, he said I needed to have an XBox console to do it.

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