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RealmofPresley's avatar
RealmofPresley
5 years ago

Re: Why have I been charged twice for EA Play?

I spent an hour with the online help people. The result - Charged twice, refunded once  and my account terminated by EA. So still out of pocket to the tune of NZ$40. Told that the original charge was for a cancelled account, but because no account is tagged to the payment its impossible to get a refund. Surely if no account is tagged, then it should be impossible to take a payment. Support guy said this is only the second time this has happened on his watch, and to dispute the payment with bank. I pay by Paypal, so have passed onto them, they have more presence than me.

4 Replies

  • CarbonCarl's avatar
    CarbonCarl
    Hero (Retired)
    5 years ago
    Hello @RealmofPresley

    You can dispute a payment with Paypal and they will investigate both sides and refund you the money if you don't have the items/service you payed for or have been overcharged etc.

    Nothing is guaranteed of course but Paypal is usually good with that sort of protection for the customers.
  • RealmofPresley's avatar
    RealmofPresley
    5 years ago

    That's what I am hoping for. In the meantime, I have had to pay again, this time for EA Play - Exciting new features include: Change of name, same poor service.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey all, for account and billing issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

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