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Mathis20092's avatar
Mathis20092
2 years ago
Solved

Refund for EA Play converted into Xbox Game Pass

I first bought EA Play through Xbox (Microsoft Store) at 30$/yr because I thought I would be able to play the games that were included in EA Play. It turns out I absolutely need Xbox Game Pass to pla...
console
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @Mathis20092 Any refunds linking to EA Play through the EA app would be discussed with live support and not over the forums. We don't control what is refunded or converted with subscriptions in any way.

    Support can only change the sub that is made with the EA app, anything else would be discussed with Xbox as Game Pass is directly through their marketplace and not the EA app itself.

    Cheers!

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@Mathis20092 Any refunds linking to EA Play through the EA app would be discussed with live support and not over the forums. We don't control what is refunded or converted with subscriptions in any way.

Support can only change the sub that is made with the EA app, anything else would be discussed with Xbox as Game Pass is directly through their marketplace and not the EA app itself.

Cheers!

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