Forum Discussion

Not applicable

2 years ago

Solved

refund request

I was unaware of the monthly payment schedule. I was going to cancel my membership anyway. I would like to ask you to cancel my membership and pay the fee. Could you please help? [CM Edit: Format...

EA_Solaire
2 years ago
Hello @Nadim01

To get your membership cancelled and check your refund eligibility, you'll want to speak with the live support team so they can look into your account's billing information.

Please contact live support for more assistance on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/

EA_Solaire

Community Manager

2 years ago

Hi there @dimykon

So sorry to hear about the double-charge and refund issues with your membership! Here on AHQ, we don't have access to your account or billing information, so we wouldn't be able to get a refund processed here or cancel the membership for you. You'd need to speak with live support so they can take a look with you and get this sorted.

Please submit a new help request on the site here to contact the live support team for more assistance on this: https://help.ea.com/en/help/faq/using-ea-help/