Subject: EA Play Subscription Activation Issue Through Epic Games
To whom it may concern,
Approximately 15 days ago, I purchased an EA Play subscription through the Epic Games platform, but I have been unable to link it to my EA account or use the service.
When I first encountered this issue, I contacted the Epic Games support team. They informed me that the activation process is managed by EA and advised me to contact you directly.
I cannot find any option within my Epic Games account to link my subscription to my EA account. When I try to launch a purchased EA game, the EA application opens and displays the following error message:
"An error occurred. Try resetting your password and restarting your game. You can now close this window."
This is preventing me from using the service I paid for. I would appreciate your assistance in resolving this matter.
Sincerely,
A customer
Unfortunately, we are unable to help with issues related to EA accounts through the forums. To get assistance with your EA account, you need to contact the customer service team, which you can reach at https://help.ea.com.
Good luck.
