Forum Discussion

p2nndddd's avatar
2 years ago
Solved

The device has been temporarily suspended

The ban is on the PlayStation device. I can't access the ultimate team and I received an email from ea saying that the device has been suspended for 45 days. What is the solution to this problem. My brother is playing with the same device that I have. We don't have money to buy two different devices. Currently, we can't all play and I can't access Tim from any new account. What is the solution. I hope to help me. I don't have money to buy a new PlayStation and I don't want to play a game other than FIFA.

  • Hello there! 

    I wanted to let you know that here on Answers HQ, we unfortunately aren't able to assist with account bans. However, there's a dedicated Terms of Service Team who can help you out with this issue. They'll be able to review your account and see if the ban can be lifted. To get in touch with them and set up a case, please visit the EA Help website. You can find more information on how to do this by clicking on this link: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/. 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello there! 

    I wanted to let you know that here on Answers HQ, we unfortunately aren't able to assist with account bans. However, there's a dedicated Terms of Service Team who can help you out with this issue. They'll be able to review your account and see if the ban can be lifted. To get in touch with them and set up a case, please visit the EA Help website. You can find more information on how to do this by clicking on this link: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/. 

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,436 PostsLatest Activity: 4 days ago