Forum Discussion
10 Replies
- yun09619 months agoRising Newcomer
I'm trying to access the EA Play tab to check my payment information and see the renewal price for EA Play Pro, but I've been getting this error for 1 day - EA_Shepard9 months ago
Community Manager
@CrisPlay561 Where are you trying to update it from? Are you going through a web browser or from within the EA app?
- @EA_Shepard Same issue here. I'm trying to access 'EA Play' in my EA account, and that text appears. I'm using a web browser!
- @EA_Shepard I think it's the same issue that happened last year in this thread: https://answers.ea.com/t5/EA-Services-General-Questions/Error-message-for-account-The-page-you-are-trying-to-access-is/td-p/12944369
- @EA_Shepard I have the same problem. My subscription was renewing today and I don't have access for it to run. I am logging in from the web browser
- EA_Shepard9 months ago
Community Manager
@yun0961 This was happening on a few pages. Should be resolved at this point. If not, we ask that you please reach out to support so that they can take a look with you. We cannot provide pricing details past what is on the main EA page but support can go over all of the details and account details with you on this one.
Thanks!
I have that problem too
- EA_Shepard9 months ago
Community Manager
Hey, Folks
Looking into this again. Will update you when we get more info on it!
Thanks!
Any news? I have the same problem here and I have to renew the subscription
- EA_Shepard9 months ago
Community Manager
Hi @FaiderziKNTC, We had some folks looking into this but I have not seen an update. This is an odd one because some can reproduce it and others cannot which makes me think its a backend cache issue or the URL is messed up in some way. Ive wiped and reinstalled different browsers to test it and was able to access the page while others could not so its odd.
About EA Play
Recent Discussions
- 3 hours ago
- 2 days ago