2 years ago

The page you are trying to access is not available

Hello, when I go to manage my EA PLAY PRO membership, I get this same error, it says "The page you are trying to access is not available.

Typically this is due to an incorrect URL or old content."
I want to renew my membership but I can't because of this error. Help please

10 Replies

yun0961
Seasoned Newcomer
2 years ago

I'm trying to access the EA Play tab to check my payment information and see the renewal price for EA Play Pro, but I've been getting this error for 1 day
EA_Shepard
Community Manager
2 years ago
@CrisPlay561 Where are you trying to update it from? Are you going through a web browser or from within the EA app?
APalopoli20
2 years ago
@EA_Shepard Same issue here. I'm trying to access 'EA Play' in my EA account, and that text appears. I'm using a web browser!
APalopoli20
2 years ago
@EA_Shepard I think it's the same issue that happened last year in this thread: https://answers.ea.com/t5/EA-Services-General-Questions/Error-message-for-account-The-page-you-are-trying-to-access-is/td-p/12944369
MauroBuffon
2 years ago
@EA_Shepard I have the same problem. My subscription was renewing today and I don't have access for it to run. I am logging in from the web browser
EA_Shepard
Community Manager
2 years ago
@yun0961 This was happening on a few pages. Should be resolved at this point. If not, we ask that you please reach out to support so that they can take a look with you. We cannot provide pricing details past what is on the main EA page but support can go over all of the details and account details with you on this one.

Thanks!
elbisho_93
2 years ago
I have that problem too
EA_Shepard
Community Manager
2 years ago
Hey, Folks

Looking into this again. Will update you when we get more info on it!

Thanks!
FaiderziKNTC
Seasoned Newcomer
2 years ago
Any news? I have the same problem here and I have to renew the subscription
EA_Shepard
Community Manager
2 years ago
Hi @FaiderziKNTC, We had some folks looking into this but I have not seen an update. This is an odd one because some can reproduce it and others cannot which makes me think its a backend cache issue or the URL is messed up in some way. Ive wiped and reinstalled different browsers to test it and was able to access the page while others could not so its odd.