Forum Discussion

4 years ago

Solved

Unlink xbox account from EA account, link to another account, and keep saves

I recently got Xbox Gamepass and would like to use EA Play on PC. The Xbox account is linked to an accidental EA account (which is this account here), rather than the normal PC account I use on Origi...

EA_Darko
4 years ago
Hey @Amyxxz unlinking of an account will result in all in-game progress being lost.

If the progress is important to you then I would recommend that you do not unlink.

Darko

Amyxxz

4 years ago

Thanks, unfortunately I have raised 3 tickets so far, all of which have been marked as 'resolved' without someone actually helping me. I will raise another case here, and hopefully can get help.

EA_Darko

Community Manager

4 years ago

Hey @Amyxxz it's best to only make a single case, if you open multiple cases then they will be closed off.

Darko

Amyxxz
4 years ago
Just clarifying, I only made 1 case, which was put to resolved multiple times. I raised it again to resume it. I definitely only had a single case number.
EA_Darko
Community Manager
4 years ago
That's an odd one @Amyxxz, can you try a different browser to see if you have the same issue?

Darko
Amyxxz
4 years ago
I am trying Edge and Firefox, I am not sure what's supposed to come up, but there is no pop up chat window
EA_Darko
Community Manager
4 years ago
Hey @Amyxxz I tested it there and was able to create a case and speak with our support in seconds.

Can you try disabling any browser extension or try on a different device to see if you have the same issu?

Darko
Amyxxz
4 years ago
I was able to reset this myself. Thank you for your help Darko!!
EA_Darko
Community Manager
4 years ago
Great to hear @Amyxxz.

Darko