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Amyxxz's avatar
Amyxxz
4 years ago
Solved

Unlink xbox account from EA account, link to another account, and keep saves

I recently got Xbox Gamepass and would like to use EA Play on PC. The Xbox account is linked to an accidental EA account (which is this account here), rather than the normal PC account I use on Origi...
pc
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Hey @Amyxxz unlinking of an account will result in all in-game progress being lost.

    If the progress is important to you then I would recommend that you do not unlink. 


    Darko 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @Amyxxz it's best to only make a single case, if you open multiple cases then they will be closed off.

Darko 

Amyxxz's avatar
Amyxxz
4 years ago

Just clarifying, I only made 1 case, which was put to resolved multiple times. I raised it again to resume it. I definitely only had a single case number.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    That's an odd one @Amyxxz, can you try a different browser to see if you have the same issue?


    Darko 

  • Amyxxz's avatar
    Amyxxz
    4 years ago

    I am trying Edge and Firefox, I am not sure what's supposed to come up, but there is no pop up chat window

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Amyxxz I tested it there and was able to create a case and speak with our support in seconds.

    Can you try disabling any browser extension or try on a different device to see if you have the same issu?


    Darko

  • Amyxxz's avatar
    Amyxxz
    4 years ago

    I was able to reset this myself. Thank you for your help Darko!!

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Great to hear @Amyxxz.

    Darko

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