What the * problem with EA and linking?
You can’t get an old gamer tag out of link and your not given option to make another account what the hell are you suppose to do. What is it with all this communist control by EA. My god never seen s...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @rjcox36.
Can you give me some details on what's happening? I'm not seeing any notes on the account. Are you trying to unlink a gamertag from your EA account?
- @EA_Aljo The usual
He wants to link an EA account to his Xbox Account, but theres already an old EA Account linked and he doesnt remember about it and has no clue what account is this.
So he is screwed as the rest of us.- EA_Aljo
When someone cannot provide any details about their own account, it really limits our ability to help. Regardless, unlinking accounts will result in losing progress. That progress cannot be returned. If they want help gaining access to the account, they can contact an advisor here and go through the account recovery process.
- @EA_Aljo My EA Account is linked to my Xbox Account.
I have full access to my Xbox Account, which I can (should) use to login on EA website to access this EA Account. The account password expired, which means that this method of Identity Validation is not valid anymore.
It doesnt make my Xbox invalid.
I should be able to use my Xbox Account to validate my credentials and access.
The issue is not being able to unlink this account from our Xbox accounts. With only this Xbox account I should be able to unlink the EA Account anytime, no questions asked - as I can do to any other account.
There are literally hundreds of cases of old EA accounts linked to Xbox Accounts and we cant remove it and use our own actual EA accounts. The issue is very clear and there is a clear answer.
I shouldn't need to validate my identity twice just to unlink it if to access and perform any other action a normal user only needs to validate his identity once (and can do using the Xbox Live credentials).
@EA_Aljo Did you think he is the OP or did u just decide to ignore me ?
EDIT: Oh I see, u deleted my topic and put it here, not sure why tho, because my problem is different and nobody is trying to solve it
