why cant i buy 1 month of ea play on pc
Today i tried to buy the EA play gamepass and i couldnt and i dont really know why becouse i can buy ea fc points but not the game pass
Forum Discussion
@EA_Solaire when i try to pay with card it says that it just cant do it and when i pay with pay pal it says em.ext.10027
EA_Solaire
Community Manager
Community ManagerCould you attach a screenshot to your post please of the error you're getting?
yeah here is the one from my card and sorry that its in polish
[CM Edit: Personal info removed]
- EA_Solaire
Thank you! I have removed that attachment as there was some of your personal info appearing there. Let's try the following:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
