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I don't have an email I can share. Just to check, you're trying to access the game through the EA app and not something like Steam, right? Do you still see your EA Play Pro subscription here?
I clicked the link you sent. It says “EA Play Pro (Annual)” therefore it is activated.
Also yes, I am using the EA App not steam. I have been using the EA App for the last 2 years and before when it was called Origin I used it for years. I know how to use the App and I have no idea why EA FC 25 is not available. Every prior year I have downloaded EA FC 24 and FIFA 22-18 for free with this membership so I know how it works.
I am 1000% sure I have the membership because I can download F1 24 which is also included in the membership as a free game.
But for some reason EA FC 25 is not available to me unless I spend even more money buying the game.
As I said in a previous post, my friend has the exact same membership and he already has the game pre-downloaded game and it says he can play the game when it is out and that it is included in the EA Play Pro membership. For me, none of that is shown, it only shows “select edition” to buy the game.
It is coming out in less than 48 hours and I still don’t have access. Is there a way that you guys at EA can look in my account and see that I have the membership and add the game for download? I don’t want to have to spend more money to buy the ultimate edition which is expensive when I already spent money on the EA Play Pro.
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