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McGrinch27's avatar
McGrinch27
5 years ago
Solved

Xbox Gamepass PC linked to a random EA play account

When EA play was added to gamepass for pc and I linked to it, instead of linking to my existing account it created a new random one. I do not know the email address or password of the new account, I...
pc
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @McGrinch27 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

smkbt's avatar
smkbt
5 years ago

Dont bother mate, this policy is utterly ridiculous and I'd like an explanation of the rationale behind it from EA. 

Effectively, ANY EA account can only ever have 1 Xbox account linked to it (permanently). And any Xbox Game Pass account can only be linked to an EA account every 6 months.

I'm in a similar situation. I pay for Game Pass so I can play FIFA (because theres no way I'm giving EA my money directly). My Gamertag is linked to a 20 year old EA account which does not have my FIFA progression on it from when I had EA Access. If I want to disconnect my gamer tag from that EA account, I cannot put it on a new one for 6 months, and even if that was 6 days, It's impossible to do this at all because my current account had a made up xbox link, so effectively, my main EA account can NEVER have another Xbox account linked to it again. I'm permanently blocked from it.

This is disgusting service from EA. I dont know of a single other game company that prevent you from linking accounts. 

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