If completing all those steps hasn't helped, you'll want to contact live support through the link I've provided above so they can review your account and billing details a bit further to see what's causing this for you.
Community ManagerIf completing all those steps hasn't helped, you'll want to contact live support through the link I've provided above so they can review your account and billing details a bit further to see what's causing this for you.
Hello, first of all i am sorry for my english, i will try my best.
I have the same issue. I used payment method Credit Card. I found out that EA sends transacations that do not comply with the European Union Directive "PSD 2".
In short it is about payment security. I called to my bank support and they said this to me. Banks in EU can't do anything with this.
EA has to send transactions that they are in accordance with this legislation. Can anyone from EA fix it?
I tried to say this to someone from EA support but the only thing they said was: "that's not possible". I found many people that live in states in European Union and they have the same issue. Banks won't accept those transactions because of the EU Directive PSD 2. So people living in EU States can't pay you with Credit Card payment method.
Can anyone fix it please?
