Code not valid - The voucher code is incorrect or is no longer valid
Hi EA team,
I received the code but have an error message with "The voucher code is incorrect or is no longer valid.".
I request a new code but still have the same issue.
My EA Account login email is not same as the PS5 login email, will it be the problem and how can I solve it?
Thanks for the help.
Hi fkha,
Since both the original and replacement codes show “The voucher code is incorrect or is no longer valid,” please first make sure the code matches your PS5 platform and your PSN account region. Closed Beta codes are tied to the platform and region they were issued for.
If both are correct, check your Game Library > Your Collection and your PlayStation transaction history in case the Beta was already added despite the error.
I hope you’re able to locate the Beta or get the code working.