Crashing in both career types
Product: F1 23 Platform: PC/Steam Please specify your platform model. HP Omen 40L Summarize your bug: When playing My Team mode, after the first three practice rounds and loading into Q1, the game...
Forum Discussion
EA_Barry
Community Manager
Community ManagerTry these steps, thanks.
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- In the EA app, click on the game and then Manage, Repair
- Download and install all available Windows Updates
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
@EA_Barry wrote:Try these steps, thanks.
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- In the EA app, click on the game and then Manage, Repair
- Download and install all available Windows Updates
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Platform is Steam. Try here.
https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
WU, SFC and clean boot are all valid strategies though.
Thanks for the quick replies!
Windows Updates are all current.
Validated files for F1 23 in Steam successfully.
Ran SFC and it did find errors and repaired them. Ran SFC until it stated it no longer found any errors.
Performed a full clean boot and then launched the game and tested. Unfortunately the issue occurred right away.
Next steps?
Appreciate the help.
@6114fc7743178fe2 wrote:Thanks for the quick replies!
Windows Updates are all current.
Validated files for F1 23 in Steam successfully.
Ran SFC and it did find errors and repaired them. Ran SFC until it stated it no longer found any errors.
Performed a full clean boot and then launched the game and tested. Unfortunately the issue occurred right away.
Next steps?
Appreciate the help.
Next would seem unrelated to your actual issue, but let's fix them anyway.
WER has a giUpdater.exe crash and your Thrustmaster wheel does not have properties listed on the FFB driver. (Odd that other modes work?)
https://support.thrustmaster.com/en/product/tspcracer-en/ (TS-PC Racer in advanced mode, latest firmware v13, latest driver 2023_TTRS_4, advise on rim used please)
Please read the release notes
https://ts.thrustmaster.com/download/pub/webupdate/T500RS/Package_2023_TTRS_4_Release-Notes.txt
Update ROCCAT software (recent) as another WER event
https://support.roccat.com/s/downloads?language=en_US&co=en_GB
Choose a default sound source in Windows. Hopefully this coincides with what you use in-game.
Okay, checked Thrustmaster wheel (Model T248) and the drivers were up to date but firmware was not. That is now running firmware 2.0.
Default sound is set to my external audio interface correctly.
I did update the Roccat Swarm software a few days ago but I checked for anything new: It is still up-to-date.
Tested the game and instead of getting the track/qualifying splash screen then the black screen with just loading in the top left, it went from the splash screen to just a blank black screen and crashed immediately.
Since the issue happens in both my team and driver career and only when you progress from practice to qualifying, I decided to try an solo event in F1 world where there is qualifying. Here it works just as it should without issue. so it appears to be only quali in Career. Rest of the game runs great!
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