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7hrja8hvhgm9's avatar
2 years ago

F1 2023 not even booting | Crash | PC | Steam

Product: F1 23
Platform:PC
Please specify your platform model. PC
Summarize your bug The problem is F1 2023, the game itself will not start at all. I installed it a year ago with steam on my Windows 10 (75gb ram, Radeon RX580 8GB GPU, Intel Xeon 12core CPU). When I press lounge the game will not even start. F1 22 is running without problems but this game (f1 2023) will not even start. Things I tried: - ReInstalled Windows (clean new install of the whole system) - Reinstalled Steam - Reinstalled all drivers - Tried to run as Admin - Reinstalled the game multiple times (from steam) Nothing seems to work, every time EA support tells me to wait on response or an update. But I never get one.. They tell me to wait until I was out of time for a refund... still have a game now which I can't play for almost a year now. Hope to get some help, Kind regards, Mark
What is your 16 digit Report Code?
What peripherals are you using? Please list the exact make and model. Using my Fanatec CSL Elite steering wheel with a 3 monitor setup 1080p
Can you please provide the name of your current internet service provider? KPN (1 gigabyte network cabled)
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Not sure if the game won't even start.. can't do any settings what so ever. I installed the game from steam. Press start but, steam is trying to start the game, but nothing will appear and after 5 seconds I can press the start button again.
What happens when the bug occurs? nothing.. the game won't even start
What do you expect to see? The game booting up

The problem is F1 2023, the game itself will not start at all. I installed it a year ago with steam on my Windows 10 (75gb ram, Radeon RX580 8GB GPU, Intel Xeon 12core CPU). When I press lounge the game will not even start.

F1 22 is running without problems but this game (f1 2023) will not even start.


Things I tried:
- ReInstalled Windows (clean new install of the whole system)
- Reinstalled Steam
- Reinstalled all drivers
- Tried to run as Admin
- Reinstalled the game multiple times (from steam)

Nothing seems to work, every time EA support tells me to wait on response or an update. But I never get one..
They tell me to wait until I was out of time for a refund... still have a game now which I can't play for almost a year now.


Hope to get some help.

Kind regards,

Mark

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @7hrja8hvhgm9 

    Particularly with a new Windows install, it is important to run Windows Update multiple times until no more updates are available to install.

    Try the following, thanks.

    Make sure your display is connected to your GPU and not the motherboard video output

    Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

    Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

    Check your machine meets the minimum requirements:

    Windows minimum requirements

    • OS: Windows 10 64-bit (Version 21H1 or higher)
    • Processor(AMD): AMD FX 4300 | For VR: AMD Ryzen 5 2600X
    • Processor(Intel): Intel Core i3-2130 | For VR: Intel Core i5-9600k
    • Memory: 8GB
    • Graphics Card(AMD): AMD RX 470 | For Ray Tracing: Radeon RX 6700 XT | For VR: AMD RX 590 | Driver 23.2.1
    • Graphics Card(Nvidia): NVIDIA GTX 1050 Ti | For Ray Tracing: GeForce RTX 2060 | For VR: NVIDIA GTX 1660 Ti | Driver 522.25
    • Direct X: 12
    • Online Connection Requirements: Broadband
    • Hard Drive Space: 80GB
  • Ofcourse I did all of that. And F1 22 needs almost the same specs. And that game is just running without any problems. 

    You see the system specs I've got in the previous text. All is ok. Also the system memory and I only use the GPU. 

    So.. I do not get this. 

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