F1 23 crashes on PC

I carried out these steps, but the problem recurred.
- clean boot
- disconnect usb except mouse, keyboard and CSL DD.

- and also attached DxDiag.txt.

Regards,

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@meenz6ahka6v wrote:

I carried out these steps, but the problem recurred.
- clean boot
- disconnect usb except mouse, keyboard and CSL DD.

- and also attached DxDiag.txt.

Regards,

---

Check with your hardware vendor (Mouse Computer)? for a UEFI update and apply.

Perform a DDU and reinstall your GPU driver.

https://www.wagnardsoft.com/forums/viewtopic.php?t=5039

https://www.nvidia.com/en-gb/drivers/details/232541/

Hi Steve,

Thank you for your reply.

I have performed DUD and reinstall GPU, but reoccured.

Regarding UEFI, I checked with the Mouse Computer and it is probably the latest version.

I have attached DxDiag after reinstall GPU.

Is there anything else I can try?

Regards,

---

@meenz6ahka6v wrote:

Hi Steve,

Thank you for your reply.

I have performed DUD and reinstall GPU, but reoccured.

Regarding UEFI, I checked with the Mouse Computer and it is probably the latest version.

I have attached DxDiag after reinstall GPU.

Is there anything else I can try?

Regards,

---

The default sound device is the mouse?

Try setting the default sound device in Windows then delete the hardware_settings_config.xml in your My Games folder.

Set in game sound device to match.

Try laptop mainboard sound device as default. Because of the manufacturer being non mainstream I can’t find any information. Got a link?

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@meenz6ahka6v wrote:
@meenz6ahka6v
I played the game today and encountered a same issue. game crashes and PC restarts.

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I'm going to suggest removing the Razer Synapse Mouse software. Revo uninstaller

The USB audio device (Scarlett 2i2 USB) also needs to go. There will be an onboard audio on your laptop / mainboard.

Maybe this will fix the issue.

Hi Steve,

I remove Razer Synapse and Scarlett 2i2 USB, so now the default audio settings(Realtek Audio).

I have't reoccur 1-2 hours.

And also, I have a one question, how do I use Razer Synapse(headset)?

Do I need to remove Realtek Audio and install Razer's drivers if I want to use headset?

Regards,

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@meenz6ahka6v wrote:

Hi Steve,

I remove Razer Synapse and Scarlett 2i2 USB, so now the default audio settings(Realtek Audio).

I have't reoccur 1-2 hours.

And also, I have a one question, how do I use Razer Synapse(headset)?

Do I need to remove Realtek Audio and install Razer's drivers if I want to use headset?

Regards,

---

The Razer drivers should be installed in addition to the Realtek Audio.

I would refer you to Razer support https://mysupport.razer.com/app/answers/detail/a_id/1834

Try to see if the Scarlett 2i2 is the issue by elimination (do not introduce until Razer headset is working, only reintroduce when Razer headset and drivers removed).

Default sound options in Windows and in F1 23 settings may be helpful.

It seems Synapse refers to the headset control software and the headset model may vary. Might be helpful to say which one then I can look at connection.

Hi Steve,

thank you for your reply.

I have reoccur when start f1 23 after Razer headset install.(disabled windows default audio(realtek audio))

I am using Razer Kraken v3 hypersense.

I have attached dxdiag after install Razer headset driver.

Regards,