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ItsKoolest's avatar
ItsKoolest
2 years ago

F1 23 error code PM65539 persists beyond all solutions - can't use multiplayer

Product: F1 23 Platform: PC Please specify your platform model: PC Summarize your bug: When trying to join any multiplayer session, I receive an error code named 'PM65539', which in practice preve...
technical issues
SteveJackson's avatar
SteveJackson
Hero (Retired)
2 years ago
@ItsKoolest wrote:

Ok, I've added a screenshot that should show the full model info, like I say I'm not great with tech stuff so this was the only way I could find it, if I need to do something else then some instructions would be greatly appreciated. I also don't believe this computer has ever had any 3rd party AV, in the second SS you can see none are listed under virus and threat protection and I don't recall ever setting one up. As for the VPN, I do have two installed currently, however this issue only started a couple of months after I bought and started playing the game, at which point I already had one of the VPNs for over a year, and hadn't yet installed the second, so I'd be skeptical to say they're part of the problem, but I can uninstall them if you still think it could help. Thanks again for the help.

Run HWiNFO and post a screenshot of the summary screen.

The MSINFO32 still shows the same as the dxdiag, 'System Manufacturer' 'System Product Name', the OEM hasn't been careful enough to include their brand or the board name.

Here's mine (showing what is filled in)

kistix_44's avatar
kistix_44
11 months ago

I've been having the same problem and I've been following everything you said to do and nothing worked

Can you help me?

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23 error code PM65539 persists beyond all solutions - can't use multiplayer","id":"message:8404157","revisionNum":1,"repliesCount":68,"author":{"__ref":"User:user:699298"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:f1-23-en"},"conversation":{"__ref":"Conversation:conversation:8404157"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:8404157"},"body@stripHtml({\"truncateLength\":200})":" Product: F1 23 Platform: PC Please specify your platform model: PC Summarize your bug: When trying to join any multiplayer session, I receive an error code named 'PM65539', which in practice preve...","body@stringLength":"2935","rawBody":"

Product: F1 23
Platform: PC
Please specify your platform model: PC
Summarize your bug: When trying to join any multiplayer session, I receive an error code named 'PM65539', which in practice prevents me from using any of the game's multiplayer features that require entering a lobby. I have tried every fix I can find, to no avail, and other people reporting this issue have still not been offered concrete solutions, even ones requiring a compromise. For example, the most commonly offered solution is to disable crossplay, but for numerous people, including myself, even this has not helped.
What is your 16 digit Report Code? SJSX-JBPB-HDXE-VCSE
Can you please provide the name of your current internet service provider? Glide/Sky (issue has occurred whilst using both)
Which area is the bug/glitch in? Multiplayer
Did you have cross-play enabled? Yes
How can we find the bug ourselves? Attempt to join any multiplayer lobby
What happens when the bug occurs? I try to join any multiplayer session, and will get 10-15s of loading screen before being met with the error code PM65539 and the text \"Failed to join the session. No response from host.\" I then have to select \"Okay\" and will be returned to the 'Multiplayer Grand Prix' screen.
What do you expect to see? Being able to join multiplayer lobbies

This issue and related error code has persisted in various forms for at least two game cycles now, with (to my knowledge) only temporary/compromising solutions offered, such as disabling crossplay and antivirus, none of which can be relied upon to solve the issue. The fact is that people either cannot fully enjoy one of the game's core and most popular modes, or like in my case simply cannot play said mode at all. We are long overdue an actual, concrete solution to this problem, but having said that, I will take any solution I can get so that I can actually play the game I payed for, so any help is greatly appreciated.

So far I have tried: Disabling crossplay (which has it's own issue of preventing me from even searching for online lobbies), Disabling antivirus, Whitelisting F1 23 from firewall protections, Using a VPN on both my local and foreign networks, Updating all of my drivers on multiple occasions, Verifying game file integrity, and Reinstalling the game on both my existing and a new hard drive, all as yet to no avail.

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I've been having the same problem and I've been following everything you said to do and nothing worked

Can you help me?

","body@stringLength":"132","rawBody":"

I've been having the same problem and I've been following everything you said to do and nothing worked

Can you help me?

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@ItsKoolest wrote:

Ok, I've added a screenshot that should show the full model info, like I say I'm not great with tech stuff so this was the only way I could find it, if I need to do something else then some instructions would be greatly appreciated. I also don't believe this computer has ever had any 3rd party AV, in the second SS you can see none are listed under virus and threat protection and I don't recall ever setting one up. As for the VPN, I do have two installed currently, however this issue only started a couple of months after I bought and started playing the game, at which point I already had one of the VPNs for over a year, and hadn't yet installed the second, so I'd be skeptical to say they're part of the problem, but I can uninstall them if you still think it could help. Thanks again for the help.

Run HWiNFO and post a screenshot of the summary screen.

The MSINFO32 still shows the same as the dxdiag, 'System Manufacturer' 'System Product Name', the OEM hasn't been careful enough to include their brand or the board name.

Here's mine (showing what is filled in)

","body@stringLength":"1726","rawBody":"
@ItsKoolest wrote:

Ok, I've added a screenshot that should show the full model info, like I say I'm not great with tech stuff so this was the only way I could find it, if I need to do something else then some instructions would be greatly appreciated. I also don't believe this computer has ever had any 3rd party AV, in the second SS you can see none are listed under virus and threat protection and I don't recall ever setting one up. As for the VPN, I do have two installed currently, however this issue only started a couple of months after I bought and started playing the game, at which point I already had one of the VPNs for over a year, and hadn't yet installed the second, so I'd be skeptical to say they're part of the problem, but I can uninstall them if you still think it could help. Thanks again for the help.

Run HWiNFO and post a screenshot of the summary screen.

The MSINFO32 still shows the same as the dxdiag, 'System Manufacturer' 'System Product Name', the OEM hasn't been careful enough to include their brand or the board name.

Here's mine (showing what is filled in)

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