Forum Discussion

hegde619's avatar
2 years ago
Solved

F1 23 game not launching with EPIC games as partner platform

Hello there!!

When I tried to launch the game from epic games platform.. EA app login page opens and when logged in through credentials the EA app closes and error message pops up saying "encountered an unknown error" or "server timed out try again later".

Can anyone let me know how to resolve this??

Pc specs:

CPU AMD ryzen 5 7600x

GPU Radeon 6750xt

Memory 32gb

  • hegde619's avatar
    hegde619
    2 years ago

    @SteveJackson Appreciate your response!!!

    The game is able to launch when I disable the antivirus real time scanning!! 😅

4 Replies

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    2 years ago

    @hegde619 wrote:

    @SteveJackson Could you please me in the issue which I'm facing as mentioned..

    Attaching the video link of the error that I'm getting each time.

    https://drive.google.com/file/d/1kp6o5QSUHO1rU9m8iR42U1L6CVwGsr_Z/view?usp=sharing


    Usually when this happens with Steam titles I know it will launch if my game launches.

    This sounds like potentially an Epic/EA app issue, particularly as it’s worked before? I don’t have those platforms on my setup so I’m unsure that providing dxdiag analysis is likely to work. 

    Believe it or not, I only input to threads where I think there is the likelihood of a positive outcome and the issue is considered in the round. Numbers have to argue against.

    So use the usual troubleshooting methods, update your apps and check your credentials by logging into EA.com. (Probably okay if they are used to login here, like I use mine).

    Validate/repair or even reinstall your game. Can’t give steps. 

  • hegde619's avatar
    hegde619
    2 years ago

    @SteveJackson Appreciate your response!!!

    The game is able to launch when I disable the antivirus real time scanning!! 😅

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    2 years ago

    @hegde619 wrote:

    @SteveJackson Appreciate your response!!!

    The game is able to launch when I disable the antivirus real time scanning!! 😅


    Never really been an advocate of third party AV as long as I’ve gamed on the platform.

    Update is my mantra, serves me well. Replicate, evidence, report.

    Glad you’ve found the issue.

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