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Christopher_Yeo's avatar
2 years ago
Solved

F1 23 PC(Steam) , Unable to Connect to Online Services & Playfab

Product: F1 23
Platform:Steam-PC
Please specify your platform model. PC
Summarize your bug Unable to Connect to Online Services / PlayFab
What is your 16 digit Report Code? RSSJ-SPMC-CJTK-CRXE
Can you please provide the name of your current internet service provider?
Which area is the bug/glitch in? Multiplayer
Did you have cross-play enabled? Yes
Steps: How can we find the bug ourselves? The error should appear itself upon starting the game.
What happens when the bug occurs? Unable to play online (multiplayer), unable to view & save time trial record
What do you expect to see? To not have this error

I've tried everything (validate, reinstall etc.) for the past 12 hours, nothing worked. Is there anyone experiencing this?


  • @Christopher_Yeoh wrote:

    Product: F1 23
    Platform:Steam-PC
    Please specify your platform model. PC
    Summarize your bug Unable to Connect to Online Services / PlayFab
    What is your 16 digit Report Code? RSSJ-SPMC-CJTK-CRXE
    Can you please provide the name of your current internet service provider?
    Which area is the bug/glitch in? Multiplayer
    Did you have cross-play enabled? Yes
    Steps: How can we find the bug ourselves? The error should appear itself upon starting the game.
    What happens when the bug occurs? Unable to play online (multiplayer), unable to view & save time trial record
    What do you expect to see? To not have this error

    I've tried everything (validate, reinstall etc.) for the past 12 hours, nothing worked. Is there anyone experiencing this?


    No issues for me connecting to online services. 

    Start here

    https://answers.ea.com/t5/EA-Services-General-Questions/How-to-check-EA-Server-Status/m-p/12877310#M421775

5 Replies


  • @Christopher_Yeoh wrote:

    Product: F1 23
    Platform:Steam-PC
    Please specify your platform model. PC
    Summarize your bug Unable to Connect to Online Services / PlayFab
    What is your 16 digit Report Code? RSSJ-SPMC-CJTK-CRXE
    Can you please provide the name of your current internet service provider?
    Which area is the bug/glitch in? Multiplayer
    Did you have cross-play enabled? Yes
    Steps: How can we find the bug ourselves? The error should appear itself upon starting the game.
    What happens when the bug occurs? Unable to play online (multiplayer), unable to view & save time trial record
    What do you expect to see? To not have this error

    I've tried everything (validate, reinstall etc.) for the past 12 hours, nothing worked. Is there anyone experiencing this?


    Is the game installed to external storage?


  • @Christopher_Yeoh wrote:

    Product: F1 23
    Platform:Steam-PC
    Please specify your platform model. PC
    Summarize your bug Unable to Connect to Online Services / PlayFab
    What is your 16 digit Report Code? RSSJ-SPMC-CJTK-CRXE
    Can you please provide the name of your current internet service provider?
    Which area is the bug/glitch in? Multiplayer
    Did you have cross-play enabled? Yes
    Steps: How can we find the bug ourselves? The error should appear itself upon starting the game.
    What happens when the bug occurs? Unable to play online (multiplayer), unable to view & save time trial record
    What do you expect to see? To not have this error

    I've tried everything (validate, reinstall etc.) for the past 12 hours, nothing worked. Is there anyone experiencing this?


    No issues for me connecting to online services. 

    Start here

    https://answers.ea.com/t5/EA-Services-General-Questions/How-to-check-EA-Server-Status/m-p/12877310#M421775

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    2 years ago

    @Christopher_Yeoh wrote:

    @SteveJackson I started the game just now after dinner and it works now, I think the dinner helped. lol


    No worries, PlayFab is also an Azure service, so it is not unusual for there to be an issue between Microsoft and / or the developer. It can be resolved if issues are reported.

    Glad you have got back up and running and enjoyed your meal! 

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