Forum Discussion

VitoRamirez's avatar
VitoRamirez
3 years ago
Solved

F1 games on PC with RX 590 and Ryzen 5 2600 yearly issue

Product: F1 23
Platform:PC
Please specify your platform model. PC
Summarize your bug After about two 5 lap races monitor will show no signal.
What is your 16 digit Report Code? /
Can you please provide the name of your current internet service provider? SBB
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Play any game from F1 2018 to 23 with an RX 590 and Ryzen 5 2600
What happens when the bug occurs? Monitor goes to a black screen
What do you expect to see? Gameplay/This to be fixed

‌

When playing any F1 game, after some time the monitor will go to a black "no signal" screen. This only happens with  RX 590 and Ryzen 5 2600 PCs. There was also a thread last year regarding this issue.

https://answers.ea.com/t5/Technical-Issues-Bug-Reports/F1-22-crash-no-signal/td-p/11603563/page/1


This issue only happens to F1 games. Example: Jedi Survivor had no issues.

technical issues
  • SteveJackson's avatar
    SteveJackson
    3 years ago

    Update UEFI to N4. Load defaults and save.

    You should be able to set XMP and Secure Boot. fTPM should be enabled. HVCI can be enabled (in Windows, it will be enabled automatically on a clean install, switch it on in Device Security in Windows Defender).

    Your CPU and GPU do not support SAM

    Download v5 chipset driver you already have the latest 23.5.2 GPU driver. Download DDU then enable the safe mode switch.

    Uninstall any v2, v3 or v4 driver from Add/Remove Programs. 

    Disconnect internet. Restart.

    Install v5 chipset driver then reinstall 23.5.2 Adrenaline, rebooting as prompted.

    Connect internet.

    Install Realtek UAD driver (this may actually uninstall your existing driver, but allow it and restart. It will continue to install.

    Delete the hardware_settings_config.xml from your %SystemDrive%\Documents\My Games\F1 23\hardware_settings 

    Verify Steam files and launch the game. Good luck!

9 Replies

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    3 years ago
    @VitoRamirez wrote:

    Product: F1 23
    Platform:PC
    Please specify your platform model. PC
    Summarize your bug After about two 5 lap races monitor will show no signal.
    What is your 16 digit Report Code? /
    Can you please provide the name of your current internet service provider? SBB
    Which area is the bug/glitch in? Single Player
    Steps: How can we find the bug ourselves? Play any game from F1 2018 to 23 with an RX 590 and Ryzen 5 2600
    What happens when the bug occurs? Monitor goes to a black screen
    What do you expect to see? Gameplay/This to be fixed

    ‌

    When playing any F1 game, after some time the monitor will go to a black "no signal" screen. This only happens with  RX 590 and Ryzen 5 2600 PCs. There was also a thread last year regarding this issue.

    https://answers.ea.com/t5/Technical-Issues-Bug-Reports/F1-22-crash-no-signal/td-p/11603563/page/1


    This issue only happens to F1 games. Example: Jedi Survivor had no issues.

    Post a dxdiag with the exact mainboard make and model, please. The older thread has a MSI board that could be one of two or three.

    Plus, it's a bit necro.

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    3 years ago
    @VitoRamirez wrote:

    It is an MSI board but not the same one as in the previous thread.

    B450M PRO-VDH MAX?

    Whilst you're at it, which RX590 is it?

    Do you run Afterburner for temps and FPS?

  • VitoRamirez's avatar
    VitoRamirez
    3 years ago

    Actually it is B350M BAZOOKA sorry about that. I check the FPS and temps via the AMD Adrenalin software, normal temps and steady 63 FPS average. It dips a bit during night races but it looks like that is a known issue for now.

  • VitoRamirez's avatar
    VitoRamirez
    3 years ago

    Also the RX 590 is RX-590P8DFD6 XFX Radeon RX 590 FATBOY 8GB GDDR5 3xDP HDMI DVI

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    3 years ago

    Update UEFI to N4. Load defaults and save.

    You should be able to set XMP and Secure Boot. fTPM should be enabled. HVCI can be enabled (in Windows, it will be enabled automatically on a clean install, switch it on in Device Security in Windows Defender).

    Your CPU and GPU do not support SAM

    Download v5 chipset driver you already have the latest 23.5.2 GPU driver. Download DDU then enable the safe mode switch.

    Uninstall any v2, v3 or v4 driver from Add/Remove Programs. 

    Disconnect internet. Restart.

    Install v5 chipset driver then reinstall 23.5.2 Adrenaline, rebooting as prompted.

    Connect internet.

    Install Realtek UAD driver (this may actually uninstall your existing driver, but allow it and restart. It will continue to install.

    Delete the hardware_settings_config.xml from your %SystemDrive%\Documents\My Games\F1 23\hardware_settings 

    Verify Steam files and launch the game. Good luck!

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    3 years ago
    @VitoRamirez wrote:

    Also the RX 590 is RX-590P8DFD6 XFX Radeon RX 590 FATBOY 8GB GDDR5 3xDP HDMI DVI

    I ask because some of the MSI cards are pretty bad. I have had XFX cards before and the cooling is pretty good. However, as you say temps look good from Afterburner.

    Fairly convinced your issues are from the older AGESA and chipset drivers, possibly the lack of a properly installed Realtek Audio (R) driver, because the version is not reported in the dxdiag.

    WER is fairly non-commital or no shade because it's full of errors in unrelated programs!

About F1® 23

Join the community forums and talk with us about your experiences in F1® 23.4,612 PostsLatest Activity: 5 days ago