Forum Discussion

2 years ago

Solved

Game crashes randomly

Product: F1 23
Platform:Steam-PC
Please specify your platform model. PC
Summarize your bug Game crashes randomly. Sometimes I'm able to play 2 or 3 races, sometimes only after one race. Most of the time, it's after i finish the race, only once it happened after I restarted a race, never during a race. I also saw this happening when navigating the menu. I tried multiple things, made sure that every drivers is up to date, that the system is up to date, I installed the last version of the Bios, but nothing seems to fix it.
What is your 16 digit Report Code? JGTG-CCJA-GBKC-DBXE
Can you please provide the name of your current internet service provider? Claro
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Not sure.
What happens when the bug occurs? The PC crash
What do you expect to see? -

‌

Added DxDiag report. My motherboard is Asus TUF Gaming X570-Plus (Wi-Fi)

DxDiag.txt87 KB

technical issues

danizeta
2 years ago
I think I was finally able to solve the issue. My game not only crashed but it endup shutting down my PC. This was also happening for me on F1 2022. I decided to see if there was people experiencing this with other games and found a reddit thread where this happened to people with DirectX 12 games and the solution was to underclock the GPU. I downloaded 3D Mark Demo which uses DirectX 12 and my PC shutdown while running it,so I underclocked the GPU until it stopped happening and tried again with the game.
I was able to run it on my resolution with High settings without any issue. Tried running multiple races and different sections where I saw the game crashing and it worked without any issues.

8 Replies

jsayre253
2 years ago
@danizeta Mine does it every time I play now
danizeta
2 years ago
I tried to remove hardware settings XML file and now the game doesn't even get to the Main Menu.
EA_Barry
Community Manager
2 years ago
@danizeta @jsayre253

Try the relevant action below depending on your platform:

PlayStation: Boot in Safe Mode, Option 5 Rebuild Database: https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/

Steam: Verify files - https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

EA app: Click Manage button and then Repair

Additional PC steps:

Download and install all available Windows Updates

Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Thanks.
jsayre253
2 years ago
What are the steps for Xbox? I already reinstalled the game, deleted save data and reset the console and still no dice.
danizeta
2 years ago
Tried all of that. Now the game crashed when I was selecting a car before starting a race.
danizeta
2 years ago
I think I was finally able to solve the issue. My game not only crashed but it endup shutting down my PC. This was also happening for me on F1 2022. I decided to see if there was people experiencing this with other games and found a reddit thread where this happened to people with DirectX 12 games and the solution was to underclock the GPU. I downloaded 3D Mark Demo which uses DirectX 12 and my PC shutdown while running it,so I underclocked the GPU until it stopped happening and tried again with the game.
I was able to run it on my resolution with High settings without any issue. Tried running multiple races and different sections where I saw the game crashing and it worked without any issues.
ZacAttack1840
2 years ago
I am on Xbox series X and my Jedi survivor randomly crashes and has since the launch of the game nothing I have tried has fixed it I can only get a few min in the game before it will crash
ZacAttack1840
2 years ago
I have also done all those steps and still crashes for me also on Xbox series X